LB Resource Line expands to help residents connect to basic resources faster • Long Beach Post News
City officials announced today that they have expanded the LB Resource Line, a telephone helpline offering free, confidential support and assistance to anyone who lives, works or attends school in Long Beach.
The helpline was launched in March 2020 to help seniors connect to community resources and social services at the start of the COVID-19 pandemic. It has since expanded to be available to everyone in the city – and callers can now connect directly with a Health Department staff member during business hours, rather than leaving a voicemail and waiting for a reminder.
The LB Resource Line can help people with housing, access to food, physical and mental health, utilities, transportation and legal aid. Callers can reach a member of staff directly at (562) 570-4246 weekdays from 9 a.m. to 4:30 p.m., and they can leave a voicemail outside these hours and be called back within 24 hours. People in need can also submit an online assistance request form.
“The expansion of our resource line is a valuable addition to the City’s support services and will continue to provide residents with a starting point when they don’t know where to begin,” Mayor Robert Garcia said in a statement. Press.
Since March 2020, the hotline has facilitated more than 6,500 support calls, according to the statement.
Health Department staff members who respond to calls, known as “resource navigators,” are trained to help and support the public. They will collect basic information like the caller’s address to help locate nearby resources, assess program eligibility, and share relevant information to meet the caller’s needs. Hotline staff can provide assistance in English and Spanish and can also assist callers in other languages through interpreters.
Once nearby resources are identified, callers can contact the agency or organization themselves or allow the resource navigator to share their information directly with the service provider for faster response.
The resource line is available to everyone and people are free to use the service anonymously. However, providing basic information like a name, address, date of birth and phone number will allow staff to “better serve you in locating nearby resources, assessing eligibility and sharing relevant information”, according to the website. The resource line will also not require a person to provide proof of citizenship.