UnitedHealthcare Dental launches digital resources, in collaboration with quip, to help improve dental care

MINNETONKA, Minnesota–(BUSINESS WIRE)–UnitedHealthcare Dental has introduced several enhancements designed to help people improve their oral health and access dental care in a more convenient and informed way, with the goal of reducing costs and improving member satisfaction and dental professionals.

Latest offer expands access to 24/7 virtual dental visits to help members meet with a licensed dentist by phone or video, providing eligible members of many UnitedHealthcare dental plans with two virtual dental appointments without cost sharing. The enhanced virtual dental care benefit is designed to improve access to dental advice anywhere, anytime, which can help avoid often unnecessary visits to the emergency department for oral health issues. .

Plus, to help people improve their oral care habits, millions of UnitedHealthcare Dental members can now save up to 30% on smart electric toothbrushes from oral health company quip. Additionally, UnitedHealthcare Dental members now have access to an online resource to help bring greater transparency to treatment options and the cost of dental care, in an effort to help prevent unforeseen costs.

“As more and more Americans embrace a digital mindset, these new resources are designed to help our members improve and maintain their dental health, which can contribute to overall well-being and help reduce the risk of certain chronic diseases,” said Colleen Van Ham, CEO, UnitedHealthcare Dental. “These new initiatives advance UnitedHealthcare’s approach of using technology to improve access to quality, cost-effective medical and dental care, while empowering people with personalized information.

Details of the new offers include:

  • An enhanced 24/7 virtual dental visit benefit for members of the dental plan which provides access to remote telephone and video consultations for advice and referrals to an appropriate setting for in-person care, such as their own dentist, another local dentist available or a local doctor primary care.* The enhanced benefit provides members with two covered virtual dental visits per plan year with no member cost sharing (i.e. waiver of deductible and co-pay) or additional fees for Enrollees in UnitedHealthcare employer-sponsored fully insured plans. *Virtual dental care is available to eligible plan participants through myuhc.com or by calling the UnitedHealthcare customer service number on the back of their Member ID card.

    Oral health problems are among the most frequently preventable emergency room visits,1 although these facilities are usually unstaffed to provide comprehensive dental care and may offer pain medication without treating the underlying condition. With 24/7 virtual dental visits, plan members can be helped to make more informed decisions about where to go for care, allowing additional access to dental advice and services.

  • Up to 30% off smart electric toothbrushes and Quip packs, including toothpaste, refillable dental floss and refillable mouthwash. Available to more than 23 million UnitedHealthcare dental members nationwide, the discount program is designed to help people improve their oral hygiene habits at home, which can help prevent cavities and disease. gums, and reduce the risk of certain health conditions such as heart disease and diabetes. quip smart electric toothbrushes sync seamlessly with the quip app via Bluetooth® technology. The Quip app provides users with personalized feedback on brushing duration, tooth/gum coverage and intensity, as well as the opportunity to earn rewards, including gift cards, for meeting certain brushing goals . Eligible UnitedHealthcare members will be notified of the discount by email from their employer and will receive a link to redeem the offer.

    Additionally, a new UnitedHealthcare Dental plan for select employers with between 100 and 2,000 employees in Illinois, Maryland, Virginia and Washington, DC, includes a smart electric toothbrush at no additional cost, and allows eligible members to earn up to $600 in cash incentives for performing certain daily oral health activities, such as brushing your teeth for two full minutes twice a day.

  • Launch of the treatment plan calculator to help dental plan members and healthcare professionals make more informed treatment decisions. The Treatment Plan Calculator provides access to cost estimates based on actual contracted rates and the member’s plan, including real-time treatment capabilities. Through uhcdental.com, network dental professionals can access the Treatment Plan Calculator to discuss with patients – while still in the exam room – potential treatments and expected outlays (if any) for each treatment option. If the actual cost of dental services exceeds the amount estimated by the Treatment Plan Calculator, UnitedHealthcare will honor the original estimate to avoid a possible surprise bill**.

    The introduction of the Treatment Plan Calculator helps address an industry-wide priority, including efforts by the American Dental Association, to help people avoid surprise dental bills. Across the healthcare system, millions of Americans receive surprise medical bills every year.

UnitedHealthcare Dental serves more than 23 million people enrolled in employer-sponsored, Medicare and Medicaid plans, helping to provide access to care through a network of more than 120,000 dental professionals.

*Not all dental services are eligible for virtual dental care.

**Some restrictions and limitations apply.

All trademarks are the property of their respective owners.

About UnitedHealthcare

UnitedHealthcare is dedicated to helping people live healthier lives and making the healthcare system work better for all by simplifying the healthcare experience, meeting the health and wellness needs of consumers and Maintaining trusting relationships with healthcare providers. In the United States, UnitedHealthcare offers the full range of health benefit programs for individuals, employers, and Medicare and Medicaid beneficiaries, and contracts directly with more than 1.3 million physicians and healthcare professionals. , and 6,500 hospitals and other healthcare facilities nationwide. The company also provides health benefits and provides care to people through health care facilities owned and operated in South America. UnitedHealthcare is a business of UnitedHealth Group (NYSE: UNH), a diversified healthcare company. For more information, visit UnitedHealthcare at www.uhc.com or follow @UHC on Twitter.


1 International Journal for Quality in Health Care, 2017, https://academic.oup.com/intqhc/article/29/5/642/4085442

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